Terms & Conditions

LINE Transportation, Inc., and RideWithLine.com is committed to providing safe, dependable, and extraordinary bus transportation to our customers. We endeavor to make every trip on the LINE bus something special. Your safety, comfort and convenience is our priority.

All that we do is in hopes that you will travel with us each time you consider a carrier. We work very hard to make every bit of your experience on the LINE bus, –from making a reservation to de-boarding at your final destination– a positive one. Admittedly, we try our best, and are successful in this effort most of the time, but there are times when things don’t necessarily go off without a hitch. Operating on roadways in the New York Metro area, traveling hundreds of miles among hundreds of thousands of other travelers, dealing with construction, weather, and other surprises, while servicing hundreds of passengers each week is challenging and complex. So it goes without saying that, inevitably, some trips are affected by adverse circumstances. Some of which are within our control and some of which are not.

 

Ticket Purchase

Tickets purchased online cannot be cancelled and are non-refundable, non-transferable, and are only valid on the date and schedule that you selected at the time of purchase. Tickets are valid only in the direction of travel selected.

Fares named herein are one-way and round-trip fares, shown in dollars and cents and are payable in the currency of the United States. Fares named herein MAY NOT be used as basing fares to construct fares to and from points beyond.

Except as otherwise specifically provided herein, the fares named in this tariff are subject to the rules and regulations published in National Passenger Tariff No. ICC NBTA 1000, amendments thereto or reissues thereof, issued by the National Bus Traffic Association.


Delays and Cancellations

We expect, as you do, that our LINE Transportation, Inc., and RideWithLine.com bus will operate trips on time. On occasion, the weather or other challenges can make it difficult, if not impossible to stay on schedule. When a delay or cancellation does occur, our goal is to get you to your destination safely, and as quickly as possible.

*In connection with signing-up for alerts, you will be asked to provide your prior express consent to being contacted by us at the mobile number you provide to us in connection with your consent (or as updated by you from time to time). You agree that the alerts may include, without limitation, text messages from an ATDS system or from an ATDS-capable system (including without limitation, any system we or our technology providers may use from time to time). You agree to print or save and retain a copy of your consent for your records. If you ever want to withdraw your consent, you may do so by turning off all SMS/text notifications through the Service by emailing “Help@RideWithLine.com. You may also unsubscribe from all SMS/text message alerts by sending "STOP" to 31996 from the mobile number you have provided for receipt of the service.

Some text messages are limited in size, so you agree that we may send a code to help identify us. The code "31996" has been assigned to TRS and is intended to identify us as the sender of the message. Our legal name is "LINE Transportation, Inc." and our telephone number and address are as follows: 1-800-858-8555; 499 Hurley Ave., Hurley, NY 12443. You may contact us there, including to verify whether a message using our code came from us.


Baggage

No single piece of luggage will be accepted or carried when dimensions thereof exceed any of the following measurements.

A. Height: 61 centimeters or 24” (inches)

B. Width: 61 centimeters or 24” (inches)

C. Length: 116 centimeters of 46” (inches)

Maximum weight of all luggage to be carried for one passenger shall be:

Each adult 45 kilos or 100 pounds (maximum 22 kilos per piece) or (maximum 50 pounds per piece).

A. Each child 22 kilos or 50 pounds.

Maximum number of pieces:

A. Each adult – 2

B. Each child – 1

LOST BAGGAGE

Once a delayed or misrouted bag is located, a delivery company will return the bag to your local address at our expense. There are some circumstances that may inhibit our ability to return your bags within 72 hours:

  • No local name/address/phone numbers are provided

  • You are located at a remote location or an "unreachable" address, such as a cruise ship or a camping site

  • You changed your delivery address, but did not notify us

  • We have limited flight schedules to your destination

  • Operational circumstances prevent American Airlines or American Eagle from being able to locate or deliver your bags within this timeframe

A record of your delayed baggage report is available and includes the contact information and delivery address you provided when you filed your report. Should you need to change this information and you filed your report within the U.S., you may contact us a 1-800-858-8555.

Helpful suggestions:

Although statistics suggest it is highly likely your luggage will arrive with you, there is a possibility it might inadvertently be misrouted. For this reason, it is important to place your name, address, and telephone number(s) on the outside and inside of your bag. This will also make your bag easier to identify when claiming it at your destination. You should also carry certain items onboard with you. These could include, but are not limited to, travel documents, medication, jewelry, cash, keys, business documents, electronics, or other items of particularly high personal value.